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Moving house - no engineer appointment

Newbie
Posts: 1
Registered: ‎08-10-2020

Moving house - no engineer appointment

I was told that an engineer would be connecting my connection on Monday but I've had no word. We moved house and decided to start a new 24 month contract with Plusnet but we've been without phone / internet all week. I'm meant to be working from home so this is a big problem for us. I've tried calling the order update team but it just stays on hold then hangs up.

 

The last message I have is 

 

*INTERNAL*
Unable to place PSTN order, please investigate and place order manually.
Broadband order: 4-841759515312
SIM Ref: SIM2PNg0t9

 

This was question 206258922. 

 

Can anyone help or give an update?

Thank you.