Moving house - FTTC connection in three weeks time
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Moving house - FTTC connection in three weeks time
01-12-2016 3:15 PM
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Re: Moving house - FTTC connection in three weeks time
01-12-2016 4:15 PM
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Hi @nimdy
Sorry to hear about the delayed connection time. I am afraid we are unable to bring this forward since it is determined by as and when a fibre engineer is available to connect the new service in the area. The billing cannot be stopped but I can add a note to refund any downtime experienced in the House Move process if that would help matters for you
Re: Moving house - FTTC connection in three weeks time
02-12-2016 8:52 PM
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Re: Moving house - FTTC connection in three weeks time
04-12-2016 12:47 PM
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No problems @nimdy.
If you could drop me a PM with your account username, I'll make sure the downtime refund note gets added onto the House Move ticket. Glad to help out.
Mark
Re: Moving house - FTTC connection in three weeks time
07-12-2016 4:03 PM
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Thanks Mark. I have sent you a message.
Re: Moving house - FTTC connection in three weeks time
07-12-2016 4:30 PM
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