Moving home

[#1]

I rang Plusnet regarding moving house, the guy I spoke to was very helpful and talked me in to getting a faster speed broadband for an extra £2 per month. I received an email today to say my router had been posted and a charge of £6.99 for postage would be added to my next bill. I was not informed that I would be charged for postage, is this right ? 

[#2]

@Vickidav  Welcome to the Community forum.

Yes it’s normal practice to pay the P&P charge, though I agree, you should have been told at the time.

Moderators Note

This topic has been moved from Broadband to My Order

[#3]

Ok, thank you for letting me know