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Moving home

Vickidav
Newbie
Posts: 2
Registered: ‎26-10-2022

Moving home

I rang Plusnet regarding moving house, the guy I spoke to was very helpful and talked me in to getting a faster speed broadband for an extra £2 per month. I received an email today to say my router had been posted and a charge of £6.99 for postage would be added to my next bill. I was not informed that I would be charged for postage, is this right ? 

2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,508
Thanks: 5,118
Fixes: 413
Registered: ‎30-06-2016

Re: Moving home

@Vickidav  Welcome to the Community forum.

Yes it’s normal practice to pay the P&P charge, though I agree, you should have been told at the time.

Moderators Note

This topic has been moved from Broadband to My Order

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Vickidav
Newbie
Posts: 2
Registered: ‎26-10-2022

Re: Moving home

Ok, thank you for letting me know