Hello there,
We called on 14 March to inform we were moving home. We were informed on the occasion that the internet would be cancelled at our previous address on the 18th of March, and be activated on the new address no later than 26th of March.
On the 25th, I received a message saying the landline was activated, but no internet.
On the 26th of March after calling PN we were informed that the telefone was set up and the internet would be done by the end of the day.
Nothing happened.
I called again on Saturday the 27th of March and I was informed the internet would be working from midnight. Again, nothing happened.
On Sunday the 28th, I called again, and the department was closed and therefore no one could help, and I had to wait until Monday to call and chase again!
On Monday, 29th, I called again, and after transferring me several times, they said the transfer hasn’t been complete. Apparently there is a team responsible for dealing with new accounts when moving home, but I never managed to get transferred to them, instead, the person I was speaking with was going to message them, and then call me later to give feedback!
Since the first call communicating the moving on 14th March, 15 days have passed that I am without internet, and having to call constantly to check if I can get my situation fixed.
Internet is essencial today, as we are working from home, and it’s vital that we have our internet up and running.
No person seems to be able to help when we call, and only keep postponing the activation date!
Also, we paid for the whole month of March and we only had 17 days of usage (as the internet was cut from the 18th of March), so we would appreciate if a refund or a deduction on the next bill is applied.
Not only that, we have run out of data of our mobiles to be using it as internet source, and now we are having to buy expensive bolt-on to manage the home office.
Seriously Plusnet, is it too much to ask for my internet up and running?
Kind regards
