cancel
Showing results for 
Search instead for 
Did you mean: 

Moving home

coxes1
Newbie
Posts: 3
Registered: ‎06-11-2016

Moving home

Moved home on the 9 September thought plus net was coming with as they had booked an engineer to visit but did not arrive called them on 10 said it had been cancelled but there programme does not notify cancellation, was told engineer now coming 19 September phoned them 11 september told it was cancelled again now waiting for new date in the meantime I have no phone or broadband there website says moving home is stressful plus net make it easy lol, I'm also paying for Netflix and now TV I can't watch, very unhappy customer of over 10 yesrs
2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,433
Thanks: 6,257
Fixes: 1,453
Registered: ‎11-01-2008

Re: Moving home


Moderators Note


This topic has been moved from Fibre to My Orders

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,224
Thanks: 318
Fixes: 118
Registered: ‎26-03-2018

Re: Moving home

Hi @coxes1,

I'm sorry to hear of the delay to your orders and for any inconvenience that this may have caused you. I've taken a look into this and provided a further response via the open House Move ticket on your account, which can be viewed here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team