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Moving home

coxes1
Newbie
Posts: 3
Registered: ‎06-11-2016

Moving home

‎17-09-2019 7:05 PM

Moved home on the 9 September thought plus net was coming with as they had booked an engineer to visit but did not arrive called them on 10 said it had been cancelled but there programme does not notify cancellation, was told engineer now coming 19 September phoned them 11 september told it was cancelled again now waiting for new date in the meantime I have no phone or broadband there website says moving home is stressful plus net make it easy lol, I'm also paying for Netflix and now TV I can't watch, very unhappy customer of over 10 yesrs
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dvorak
Moderator
Moderator
Posts: 29,198
Thanks: 6,528
Fixes: 1,473
Registered: ‎11-01-2008

Re: Moving home

‎17-09-2019 7:54 PM


Moderators Note


This topic has been moved from Fibre to My Orders

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Moving home

‎18-09-2019 10:18 AM

Hi @coxes1,

I'm sorry to hear of the delay to your orders and for any inconvenience that this may have caused you. I've taken a look into this and provided a further response via the open House Move ticket on your account, which can be viewed here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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