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Moving home,ordered broadband and phone.Need help

slinkywonka10
Newbie
Posts: 4
Registered: 13-10-2017

Moving home,ordered broadband and phone.Need help

I am moving home in november and wanted to go with plusnet for extra fast fibre and unlimited calls.So i started the order this morning,it did not ask me for a go live date during the order like i thought it would? So my order is complete but i am not at the address until november 7th!

 

Is there any way i can start my new contract on that date? Cannot call customer services as it is too early and i work early every day.

5 REPLIES
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slinkywonka10
Newbie
Posts: 4
Registered: 13-10-2017

Re: Moving home,ordered broadband and phone.Need help

Also just to add,could i please have my new route sent to my current address as it states the router will come before the activation date? I can provide my address via pm to a moderator.

Moderator
Moderator
Posts: 16,528
Thanks: 1,780
Fixes: 124
Registered: 06-04-2007

Re: Moving home,ordered broadband and phone.Need help

@slinkywonka10

Moderators are customers like yourself with no access to Plusnet systems or your account.

 

Hopefully a member of staff with reply shortly.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

slinkywonka10
Newbie
Posts: 4
Registered: 13-10-2017

Re: Moving home,ordered broadband and phone.Need help

Ok thanks,hopefully can get this sorted.Very strange to not have a go live date selector during the checkout process...?

slinkywonka10
Newbie
Posts: 4
Registered: 13-10-2017

Re: Moving home,ordered broadband and phone.Need help

All sorted thread can be closed.

Plusnet Help Team
Plusnet Help Team
Posts: 4,543
Thanks: 247
Fixes: 111
Registered: 01-01-2012

Re: Moving home,ordered broadband and phone.Need help

Apologies for the delayed response.

I'm glad it's all sorted now.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team