Moving home,ordered broadband and phone.Need help
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Moving home,ordered broadband and phone.Need help
13-10-2017 6:09 AM
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I am moving home in november and wanted to go with plusnet for extra fast fibre and unlimited calls.So i started the order this morning,it did not ask me for a go live date during the order like i thought it would? So my order is complete but i am not at the address until november 7th!
Is there any way i can start my new contract on that date? Cannot call customer services as it is too early and i work early every day.
Re: Moving home,ordered broadband and phone.Need help
13-10-2017 6:18 AM
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Also just to add,could i please have my new route sent to my current address as it states the router will come before the activation date? I can provide my address via pm to a moderator.
Re: Moving home,ordered broadband and phone.Need help
13-10-2017 2:11 PM
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Moderators are customers like yourself with no access to Plusnet systems or your account.
Hopefully a member of staff with reply shortly.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Moving home,ordered broadband and phone.Need help
13-10-2017 4:16 PM
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Ok thanks,hopefully can get this sorted.Very strange to not have a go live date selector during the checkout process...?
Re: Moving home,ordered broadband and phone.Need help
14-10-2017 1:32 PM
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All sorted thread can be closed.
Re: Moving home,ordered broadband and phone.Need help
14-10-2017 1:41 PM
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