I took the decision to try Plusnet on Saturday. I am rather horrified to receive an SMS saying I will be having a new phone no. I cannot do this. I have been on the phone for 15 minutes waiting for customer service. Is this going to be the quality of service I can expect? Would like to know as I am able to cancel in 14 days. Very disappointing.
Got through to a helpful person [CSA Removed] who advised that because I didn't put my phone no in when I placed the order, the system gave me a new phone number. He has now taken steps to correct that and bring my phone order in.
I didn't put my phone number in when I started looking at the possibility because I wasn't sure if I would move and didn't want to be contacted if I didn't. I would suggest that the website is changed so when the customer does move, it should be made clearer that they will lose their existing phone number.
Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.