Moved House Broadband Didn't!

woodsork · ‎08-03-2017

Set up an order to move home and broadband way back at the end of January for the 24th Feb and I'm still waiting to be connected even though they have taken payment from me today.
Being mucked around now as was promised a phone call today to keep me updated and told 2 days ago service will be live within 48 hours now just had a text saying
"Your Order is in Progress and due for completion on XX/XX/XX" what the hell does that mean???
Poor service plusnet.

adamwalker · ‎27-04-2007

Hi there,

Apologies you've waited a long while for a reply. I'm glad to see you got connected on the 15th.

Sorry too for the poor ticket response, I'm passing on some feedback about that.

Just let me know if you have any concerns or questions.

If this post resolved your issue please click the 'This fixed my problem' button

Adam Walker
Plusnet Help Team

Townman · ‎22-08-2007

@LouisaMartin - 22 days awaiting a touch!

@jaread83 - would this show up in the management reports coming out of the forum?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.