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Move to Virgin Media Broadband and phone

AndrewJames57
Newbie
Posts: 1
Registered: 13-09-2016

Move to Virgin Media Broadband and phone

Why am I having such an issue with a simple move.

 

Virgin informed they had contacted Plus net to cancel phone and broadband.

Got nothing from Plus net.

Rang - 30 minute wait - operator not sure please ring back!

Raised support item. Confirmed phone cancelled - not sure about broadband.

Charged again for broadband even though not had for 2 weeks!

Credit note raised - not to my account and no correspondence to me.

Tried phoning on 3 separate occasions - wait time over 30 minutes each time. Each time dumped off after 30 minutes!!

Not happy as account now shows broadband no phone and cancellation charge increased.

 

Wish I could get a sensible response.