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Move from Plusnet ADSL to Plusnet Fibre

Posts: 1
Registered: ‎09-12-2020

Move from Plusnet ADSL to Plusnet Fibre



I have been a Plusnet ADSL customer since 2015.  Fibre is now available in my area, so I requested a product switch from ADSL to fibre on 29th November 2020.  I paid for a new router, and was told I would receive this through the post.


The confirmation e-mail I received stated that you'd received my product change request, and said:  "This [product] will change over on 4th December 2020"


It's now 10 days on and I have not received the router.  I have rung a couple of times to speak to Customer Service but the wait times are very long, and although I recently spoke to a representative, I'm still not sure of the status of the move as I ended up on hold again.


Is this transfer still in progress?  Is there anything I should be doing to move it along?  Anything you could offer to help would be greatly appreciated.

Posts: 22,154
Thanks: 4,653
Fixes: 512
Registered: ‎06-04-2007

Re: Move from Plusnet ADSL to Plusnet Fibre

Moderator's note(s):

Thread Moved from Fibre Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Move from Plusnet ADSL to Plusnet Fibre

Hi Carl, my colleague has responded on another post raised by yourself.


Hope this helps, Adam.

 Plusnet Help Team - Leeds