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Move from Plusnet ADSL to Plusnet Fibre

Newbie
Posts: 1
Registered: ‎09-12-2020

Move from Plusnet ADSL to Plusnet Fibre

Hi,

 

I have been a Plusnet ADSL customer since 2015.  Fibre is now available in my area, so I requested a product switch from ADSL to fibre on 29th November 2020.  I paid for a new router, and was told I would receive this through the post.

 

The confirmation e-mail I received stated that you'd received my product change request, and said:  "This [product] will change over on 4th December 2020"

 

It's now 10 days on and I have not received the router.  I have rung a couple of times to speak to Customer Service but the wait times are very long, and although I recently spoke to a representative, I'm still not sure of the status of the move as I ended up on hold again.

 

Is this transfer still in progress?  Is there anything I should be doing to move it along?  Anything you could offer to help would be greatly appreciated.

2 REPLIES 2
Moderator
Moderator
Posts: 20,455
Thanks: 3,813
Fixes: 423
Registered: ‎06-04-2007

Re: Move from Plusnet ADSL to Plusnet Fibre

Moderator's note(s):

Thread Moved from Fibre Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 35
Thanks: 7
Fixes: 2
Registered: ‎01-12-2020

Re: Move from Plusnet ADSL to Plusnet Fibre

Hi Carl, my colleague has responded on another post raised by yourself.

 

Hope this helps, Adam.

 Adam
 Plusnet Help Team