Move date has been and gone but no emails or update on Order Tracker?

[#1]

Hi,

I placed my order on 31/07/2018 and the first initial upfront payment has been paid but I’ve not yet had any emails about an activation date.
I got an email from my previous provider on 01/08/2018 to say that the move date would be 14/08/2018. This date has now passed and I’ve had no emails and the online Order Tracker has been stuck on ‘Checking you line’ for days?
I wondered if a member of staff could give me and update?

Thank you.

[#2]

Hi @SomeBloke48,

I'm so sorry that you haven't heard anything regarding your orders.

I have created a ticket for you here  with more details.

Thank you.