I'm sorry to hear about this, It sounds like the account sign up has failed. Unfortunately, it's difficult to determine why this has happened, although this can sometimes be caused by a website error or at times even banking errors.
As the account was not created any payments that you submitted to us will be held in pending by your bank and should automatically be returned to you within 5-7 working days.
I trust this information meets your requirements. However, if you have any further questions please do not hesitate to ask. -
P.S. - If you are still interested in signing up with us feel free to send me a private message with your contact details and I can arrange for one of our Sales advisors to give you a callback.