Mixed messages from Plusnet
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Mixed messages from Plusnet
Mixed messages from Plusnet
29-09-2019 3:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I signed up to Plusnet on 16 September. A week later I received notice that there was a problem with my phone line and the order had been cancelled. I phoned Plusnet on 23 September and was assured the phone issue had been resolved and the line transfer would be completed within 48 hours. I was also promised that the broadband would be transferred by 30 September or 1 October and I would have my new router by then. However a recent email from Plusnet now tells me that my completion date is 30 October - a full month away! No explanation was given. Is this a misprint? Also I haven't received my router. Please tell me what is going on.
Re: Mixed messages from Plusnet
30-09-2019 10:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting in touch @frog
I'm looking into this for you and I'll update the ticket on your account shortly
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Mixed messages from Plusnet