I recently decided to upgrade my account. During the process I left off some information. I've tried to contact Plusnet to cancel the upgrade by putting this message to them.
Judging by a lot of the posts on this forum I very much doubt that my order will be cancelled but I can only hope.
I have looked at these topics and unfortunately cannot find the answer to my problem. I would like Plusnet to completely ignore my requests that I made on Thursday 31st December. Please would you leave my account as it was before I asked for the upgrade.
If you would reset my account so that "an error has occurred . You cannot make any changes to your account while a phone order is being processed " I will then know my instructions have been carried out. Better still please email me when the upgrade has been cancelled.
Apologies for any inconvenience caused
Thanks and regards
Chris Powell
