Missing activation date

[#1]

I have had my phone line switch over today and I was expecting the broadband to follow soon after. At present it still indicates broadband as in progress but I don't have any activation date specified. I had a text with an empty space for the date and looking on my account I can only see a string that hasn't been populated.

Any ideas as to when I could expect the service to go live?

[#2]

@Matt2020  Welcome to the forum.

You can check for yourself by putting your phone number in here. https://my.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker

If you read through you should see a reference to an open order and a completion date.

That is the currently programmed date.

[#3]

Hi @ Matt2020,

Thanks for getting in touch.

I appreciate your query and having looked into your broadband order I can confirm you should now be online.

Let us know if you need anything further.

Thanks - LF