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Missing Router

NinjaPanda
Newbie
Posts: 1
Registered: ‎07-07-2020

Missing Router

‎07-07-2020 8:48 AM

Hi,

 

I upgraded my broadband last week (Monday 29th June) and it said that my new service would go live on the 3rd/4th July. However i have still not received my new router and i never received a notification about it being dispatched. But my account has been charged the 6.99, so i know it went through. When i look on my account online it still says that a change of service is in progress.

 

Thanks

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Baldrick1
Moderator
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Posts: 10,889
Thanks: 4,814
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Registered: ‎30-06-2016

Re: Missing Router

‎07-07-2020 12:54 PM

@NinjaPanda  Welcome to the forum.

It sounds like your change over date has been pushed back by a lack of Openreach technician availability. This automatically delays the shipping of the hub but Plusnet have to manually advise you of the delay. This sometimes gets missed.

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