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Missing Router??

Charlo1982
Newbie
Posts: 1
Registered: 20-01-2017

Missing Router??

I've had an engineer set me up today but my router hasn't been delivered? Can anyone help?
7 REPLIES
geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: 20-08-2016

Re: Missing Router??

There is sometimes a shortage of Plusnet staff at the weekend. The quickest way to get this picked up will be by getting in touch with the live chat team.

www.plus.net/contact

James

Community Veteran
Posts: 1,144
Thanks: 139
Fixes: 26
Registered: 13-08-2015

Re: Missing Router??

Another option could be to use any existing router you have, depending who your last ISP was?

Plusnet Help Team
Plusnet Help Team
Posts: 12,735
Thanks: 104
Fixes: 32
Registered: 27-04-2007

Re: Missing Router??

Sorry about the late dispatch of the router.

 

I can see this was ordered yesterday please shout up if that doesn't reach you within the next few days.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
fatman
Newbie
Posts: 1
Registered: 22-01-2017

Re: Missing Router??

We too have a missing Router. Tried e-mailing support but it bounced saying use the ticket system. Tried to find the ticket system but only found a post on the forum saying to use chat. Tried to use chat but get a message saying not available despite it being within the stated time slot. Tried phoning and gave up after 30 mins on hold

Plusnet Help Team
Plusnet Help Team
Posts: 12,735
Thanks: 104
Fixes: 32
Registered: 27-04-2007

Re: Missing Router??

Hi fatman,

 

I'll get that chased up for you. Can you send me a PM with your username please?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Missing Router??

@Charlo1982

 

Although your router has been ordered, the broadband order hasn't completed yet (or placed). As we advised initially, the engineer was there to install your phone service. Now this has completed we need to get your broadband order placed, this takes 4-7 working days to complete as per:

 

What happens next?
==================
* An engineer needs to install your phone service
* This will happen on 20/01/2017 PM
* Once your phone service has been installed, your broadband should be activated within 5-7 working days
* Your wireless router will be in the post soon - please don't plug it in until we've confirmed that your service is ready

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 12,735
Thanks: 104
Fixes: 32
Registered: 27-04-2007

Re: Missing Router??

@fatman

 

I've just checked and unfortunately the router wasn't dispatched when it should have been so apologies for that.

 

I've taken care of that now and passed on some feedback regarding the issue.

 

The hardware should reach you in the next 3 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team