Messed up house move, looking for compensation
15-11-2020 2:12 PM - edited 15-11-2020 2:13 PM
The amount of data myself and my husband have went through is frighting (working from home) missed countless work meetings etc. Not to mention my sky, Amazon and Netflix accounts I’ve been paying but un able to use. Plus net have said this month will be free as a goodwill, goodwill??? We havent revived any services to pay for . What’s the best route to go down for compensation? Deal with them directly, trading standard or a broadband ombudsman?
Re: Messed up house move, looking for compensation
Thanks for the post @Todd16todd
I'm really sorry for the delay. I've picked this up just now actually on the back of a message via Twitter. From what I can see the order's stuck in the supplier systems. Due to the length of time it's been I've raised an escalation with our suppliers to investigate further and I'll follow up personally as soon as I know more which should be within the next 24 hours.
Once you're up and running I'll be happy to make sure we offer fair and proportionate compensation