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Messed up house move, looking for compensation

Posts: 1
Registered: ‎15-11-2020

Messed up house move, looking for compensation

It’s been more than 3 weeks since the date our broadband was supposed to be switched on, we are still no further forward and still no answers in sight, every time I phone them I get a different date and promises of call backs but never get one, nobody actually knows what’s wrong, they just know something is wrong, “it’s stuck in the system” is all I ever get.
The amount of data myself and my husband have went through is frighting (working from home) missed countless work meetings etc. Not to mention my sky, Amazon and Netflix accounts I’ve been paying but un able to use. Plus net have said this month will be free as a goodwill, goodwill??? We havent revived any services to pay for . What’s the best route to go down for compensation? Deal with them directly, trading standard or a broadband ombudsman?
Posts: 31,295
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Registered: ‎14-04-2007

Re: Messed up house move, looking for compensation

Moderators Note
This topic has been moved from ADSL Broadband to My Order.

Customer and Forum Moderator. Windows 10 Firefox 105.0.1 (64-bit (64-bit)

Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Messed up house move, looking for compensation

Thanks for the post @Todd16todd 

I'm really sorry for the delay. I've picked this up just now actually on the back of a message via Twitter. From what I can see the order's stuck in the supplier systems. Due to the length of time it's been I've raised an escalation with our suppliers to investigate further and I'll follow up personally as soon as I know more which should be within the next 24 hours.

Once you're up and running I'll be happy to make sure we offer fair and proportionate compensation

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team