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Member Centre details aren't working!

Evaldas32
Hooked
Posts: 5
Registered: 11-04-2016

Member Centre details aren't working!

Good evening,

I have placed an order for Fiber Unlimited Extra broadband on Saturday, and upon placing an order i was prompted with creating my member center account, although, despite the fact that I got charged, my account is still not active and I am not able to track my order process, and is it normal that I have not received any conformation e-mail or anything? because when I had an option of either creating new plus.net email account or using my own, I have decided to use my email for convenience purposes. My Member Centre username should be exact same as community's, but no capitals.

 

Thank you!

6 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Member Centre details aren't working!

Hey Evaldas32,

 

I'm unable to locate your account under the username. Could you possibly PM me a couple more details?

 

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Evaldas32
Hooked
Posts: 5
Registered: 11-04-2016

Re: Member Centre details aren't working!

Sure, what kind of details? since they weren't specified here.

Evaldas32
Hooked
Posts: 5
Registered: 11-04-2016

Re: Member Centre details aren't working!

Hello?
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Member Centre details aren't working!

Hey there. I'll pick up your PM shortly.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Member Centre details aren't working!

Thought I'd respond publicly for transparency.

It doesn't seem like the sign up has gone through properly, explaining being unable to log into the Member Centre and other symptoms.

My suspicion with the payment is that it is now being held by the bank, neither with us or you. Usually after about three working days it'll end up back in your account.

If you're happy to stay with us, it's best to sign up another account.

Admittedly an error on our side so my apologies, let me know if there's anything further I can do.

 

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Evaldas32
Hooked
Posts: 5
Registered: 11-04-2016

Re: Member Centre details aren't working!

I will sign up again, not an issue,although, in case i grt charged for my previous transaction, is it possible to get it back?