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Lost all confidence

Posts: 1
Registered: ‎26-08-2020

Lost all confidence

Service was expected to start 21st Aug it’s now 26th Aug and not heard anymore from Plusnet. Online chat is offline and customers services are not taking calls today ( they weren’t taking calls yesterday either ). Lost all confidence is this company and I fact I think it may be a scam. Money taken from my bank account and no service provided. Please advise me on how to cancel my order with Plusnet.
Rising Star
Posts: 97
Thanks: 26
Registered: ‎07-08-2020

Re: Lost all confidence


Should you wish to cancel you must do it carefully and to the letter.

Here is a link to the cancellation form:

It's a good idea to read the Plusnet FAQs regarding this too.

Registered, signed for mail is a good idea too, as well as maybe posting a note here when done.