Loss of service after upgrading to Fibre!

[#1]

my broadband stopped working this morning - I applied to upgrade to fibre a week ago but my new router hasn't arrived yet - this morning my broadband stopped working - I don't know if the two are connected but I am very frustrated and unable to make any contact with Plusnet except through here!

[#2 · Accepted solution]

Thanks for getting in touch @alanbela and apologies for the delayed response.

From what I can see this is sorted now?

Let us know if this isn't the case

[#3]

Thanks for the great service at a difficult time!