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Long delays to broadband activation

Posts: 2
Registered: ‎23-03-2020

Long delays to broadband activation

Our broadband was supposed to be activated two weeks ago. Every time I’ve called the helpline they say it will be sorted soon and they’ll get in touch. It’s still not sorted and not once had anyone been in touch.

I just want to what’s happening. Even if it can’t be fixed at least we could make other arrangements. This is not a good time to leave people without internet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Long delays to broadband activation

Hi @Kees, thanks for getting in touch and I'm sorry to hear you've had order delays as of recent. If you could please refrain from posting multiple threads regarding the same issue as it slows us down in helping you and others as swiftly as possible. I've replied to your other thread in regards to my findings after looking into your orders and account for you.