Long delay before start of service.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Long delay before start of service.
Long delay before start of service.
03-05-2019 8:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Unbelievably, I'll save £600 a year compared to TT, and PN seem to have excellent customer service.
However, I have one gripe, - my service will not start until the 20th of May, 26 days in total with no service will cost us a fortune in cellular data.
Can the start date be moved forward ASAP?
Many thanks Kevin
Re: Long delay before start of service.
03-05-2019 10:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @kevinjking40 welcome to our Community Forum!
I have responded to your query via a ticket. You can view this ticket by Clicking Here
Should you require any further assistance, please feel free to get back in touch with us.
Many thanks.
Re: Long delay before start of service.
03-05-2019 11:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
However, it was acknowledged in a phone call yesterday with PN that the online order had failed for an unknown reason. You took my Direct Debit details and my first months payment via debit card. I will attach confirmation of this. My service has been delayed by at least a week because of a fault with your systems. Had you processed my online order properly, I would have been connected next weekend.
Re: Long delay before start of service.
03-05-2019 11:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Long delay before start of service.
03-05-2019 12:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @kevinjking40
I have updated your ticket with a response to your query. You can view this by Clicking Here
Should you require any further assistance, please feel free to get back in touch with us.
Many thanks.
Re: Long delay before start of service.
03-05-2019 4:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@kevinjking40 did you cancel your TT service?
Not sure why you won't haave service until your new PN service goes live?
Re: Long delay before start of service.
07-05-2019 8:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As I said before, - if I hadn't phoned to check on my order, it would have remained in limbo to this point. It would have been nice to have switched by the 13th, now I'll have to wait until the 21/05/2019 almost a full month after I placed the order.
Re: Long delay before start of service.
08-05-2019 8:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @kevinjking40, thanks for getting back to us.
We can certainly appreciate the annoyance caused by this and will ensure that relevant feedback is left to prevent this from happening to others in future.
If you can below to this ticket confirming that you accept the previous offer we'll ensure it's added to the account right away.
Once again please accept our sincere apologies for the delays you're facing.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Long delay before start of service.