Log a complaint
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Log a complaint
Log a complaint
17-08-2017 3:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm new, I'm stressed and I'm extremely confused. I have been trying to change providers from bt to plusnet since July bt blame plusnet.. plusnet blame bt and I'm in the middle ringing/emailing and having to book time off work for engineers that plusnet forgot to book in but told me they had.
i just want to make a complaint and get my order sorted once and for all.
i don't understand this .. a question has been opened (loads of numbers) followed by a question has been closed. What are the blinking questions being asked for heaven sake?
Re: Log a complaint
17-08-2017 4:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Are you changing product type? I mean ASDL to fibre etc.
Some staff on here will pick this up - you may have to PM a member of staff with one of those numbers so they can find you on their system and know what has happened.
Re: Log a complaint
17-08-2017 4:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there
Plusnet's Complaints Code of Practice can be found here
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Log a complaint
17-08-2017 4:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
After reviewing your account I am very sorry for any confusion caused.
Initially it appears that we've had to place an order to install a new line at your address, because there are no active lines showing to takeover. It's likely that your line is not registered to the right address on the Openreach database.
However I can see we've managed to get the transfer order in place and this in progress for this coming Monday.
I believe you've since spoken to our support team and we've recently arranged a new line installation. That's no longer required because your service should simply transfer to Plusnet so I've cancelled the visit.
[You may receive an automated email shortly, advising your order has been cancelled. Please ignore that]
Let us know if you have any questions or concerns.
Anoush
Re: Log a complaint
17-08-2017 9:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Log a complaint
21-08-2017 2:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
From what I can see your line was transferred to Plusnet without any need for an engineer visit. Having reviewed your account I'm unable to see where we've advised an engineer will be required.
Is your line still working now?
Re: Log a complaint
21-08-2017 2:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Log a complaint
21-08-2017 10:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page