Line installed but order delayed?
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Line installed but order delayed?
01-06-2021 10:54 PM - edited 01-06-2021 10:57 PM
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Thanks!
Re: Line installed but order delayed?
02-06-2021 11:43 AM
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This topic has been moved from ADSL Broadband to My Order.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Line installed but order delayed?
02-06-2021 12:51 PM
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Thanks for your post @Jadeegray and welcome to our community forums.
I'm sorry for the delay with your order. From what I can see the engineer notes we've received advises that the line between the exchange and the pole is faulty so they've passed this to another engineer with the right skilset to investigate further. Due to engineer availability they're scheduled to go out on the 7th June.
Apologies for the inconvenience caused.
Re: Line installed but order delayed?
02-06-2021 12:54 PM
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Thank you very much for your reply! It's really appreciated.
Re: Line installed but order delayed?
02-06-2021 12:59 PM
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No problem @Jadeegray let us know if there are any further issues
Re: Line installed but order delayed?
08-06-2021 11:24 PM - edited 08-06-2021 11:24 PM
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Re: Line installed but order delayed?
09-06-2021 8:29 AM
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Thanks for getting back to us @Jadeegray
From what I can see you've had a sporadic brief connection last night and this morning as pictured below
Line tests aren't showing the cause for this though so I'd recommend going through some troubleshooting steps explained Here and if you're still having issues, please raise a fault ticket at faults.plus.net posting back afterwards so we can arrange an engineer visit with you to investigate further.
Re: Line installed but order delayed?
09-06-2021 11:54 AM
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That link does not exist any more! I suspect that your "boiler-plate" response text might be out of date - I had better check mine!
@Jadeegray - this would be a good start...
Broadband is not going to work well if the "phone" line is not working properly.
Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.
If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below. From the Q&A list, choose the one which matches the problem, 'open' the 'section' and click the trouble-shooter link. NB: If you receive a failure message (rather than a log-in prompt) then log-in to the user portal in a different browser tab and attempt to use the trouble-shooter again.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Line installed but order delayed?
09-06-2021 12:08 PM
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@Townman Link still exists but there's a stray %60 at the end of the website address
@Jadeegray That link should be https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
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