Line activation
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- Re: Line activation
20-03-2017 11:54 AM
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Hello,
I just had a notification telling me my phone line has been activated, does this mean my broadband is also ready to use?
Thanks
Al
Fixed! Go to the fix.
20-03-2017 12:01 PM
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Hi there, first of all a warm welcome to the community forums.
I can confirm your fibre order is still on track for today.
You'll receive a seperate automated email once it's ready to use.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Line activation
20-03-2017 3:22 PM
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And yet I am still waiting and not being told why...
Re: Line activation
20-03-2017 3:25 PM
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It can happen any time up to midnight, although usually happens before then.
Re: Line activation
20-03-2017 3:30 PM
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@kaledis - It looks like there's a delay with your order due to an open exception on our suppliers systems. We're working to get this resolved ASAP. I apologise for the inconvenience caused.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Line activation
20-03-2017 3:36 PM
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That's my point, what does 'open exception' actually mean in real world terms? Is it damaged cabling? engineer availability to send to the cabinet to connect the wires? Problems with supplying a service because of a previous tenant?
And if I contacted support on 18th, why was a told that I wouldn't get an update until the 23rd? a further 5 days later?
This is just absolutely ridiculous.
OP sorry for hijacking your thread.
Re: Line activation
20-03-2017 4:04 PM
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It's essentially a system problem, that your order is stuck within our suppliers system.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Line activation
20-03-2017 4:08 PM
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But I still have to wait until Thursday to find out when I might actually get activated, if ever?
Re: Line activation
21-03-2017 8:32 AM
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That's the lead time we've been given by our suppliers I'm afraid.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Line activation
21-03-2017 2:36 PM
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So if I get to Thursday (20 days after I placed the order) and I am told that I have to wait till god knows when. Will I be able to cancel my order?
an over 20 day wait to get internet is completely unacceptable.
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