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Line activation

FIXED
Highlighted
Hooked
Posts: 1
Registered: ‎20-03-2017

Line activation

Hello, 

 

I just had a notification telling me my phone line has been activated, does this mean my broadband is also ready to use?

 

Thanks

 

Al

9 REPLIES
Plusnet Staff Plusnet Staff
Posts: 2,122
Thanks: 358
Fixes: 114
Registered: ‎22-08-2015

Re: Line activation

Fix
Accepted by topic author AlanH1
‎20-03-2017 12:02 PM

Hi there, first of all a warm welcome to the community forums.


I can confirm your fibre order is still on track for today.

 

You'll receive a seperate automated email once it's ready to use.

I'm joining the Plusnet Help Team as of May. As such, I now have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Hooked
Posts: 9
Registered: ‎16-03-2017

Re: Line activation

And yet I am still waiting and not being told why...

Community Veteran
Posts: 875
Thanks: 78
Fixes: 17
Registered: ‎13-08-2015

Re: Line activation

It can happen any time up to midnight, although usually happens before then. 

Plusnet Staff Plusnet Staff
Posts: 2,122
Thanks: 358
Fixes: 114
Registered: ‎22-08-2015

Re: Line activation

@kaledis - It looks like there's a delay with your order due to an open exception on our suppliers systems. We're working to get this resolved ASAP. I apologise for the inconvenience caused.

I'm joining the Plusnet Help Team as of May. As such, I now have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Hooked
Posts: 9
Registered: ‎16-03-2017

Re: Line activation

That's my point, what does 'open exception' actually mean in real world terms? Is it damaged cabling? engineer availability to send to the cabinet to connect the wires? Problems with supplying a service because of a previous tenant? 

And if I contacted support on 18th, why was a told that I wouldn't get an update until the 23rd? a further 5 days later? 

This is just absolutely ridiculous. 

 

OP sorry for hijacking your thread.

Plusnet Staff Plusnet Staff
Posts: 2,122
Thanks: 358
Fixes: 114
Registered: ‎22-08-2015

Re: Line activation

It's essentially a system problem, that your order is stuck within our suppliers system.

I'm joining the Plusnet Help Team as of May. As such, I now have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Hooked
Posts: 9
Registered: ‎16-03-2017

Re: Line activation

But I still have to wait until Thursday to find out when I might actually get activated, if ever?

Plusnet Staff Plusnet Staff
Posts: 2,122
Thanks: 358
Fixes: 114
Registered: ‎22-08-2015

Re: Line activation

That's the lead time we've been given by our suppliers I'm afraid.

I'm joining the Plusnet Help Team as of May. As such, I now have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Hooked
Posts: 9
Registered: ‎16-03-2017

Re: Line activation

So if I get to Thursday (20 days after I placed the order) and I am told that I have to wait till god knows when. Will I be able to cancel my order?

 

an over 20 day wait to get internet is completely unacceptable.