cancel
Showing results for 
Search instead for 
Did you mean: 

Left with no broadband

fowle
Newbie
Posts: 4
Thanks: 1
Registered: ‎19-01-2023

Left with no broadband

As a new customer I have a go live date of today and my old supplier has turned thier service off, so now left with no broadband at all and trying to work from using my mobile data.

10 REPLIES 10
jab1
Legend
Posts: 16,680
Thanks: 5,263
Fixes: 246
Registered: ‎24-02-2012

Re: Left with no broadband

@fowle I know you have posted in the Full Fibre board, but are you actually having that installed, or is this merely an FTTC to FTTC transfer? If so, the fact that your old ISPs connection has ceased would indicate that the transfer is happening, but note that it can take up to 23.59 of your transfer date for all the actions to complete - although this usually happens quicker.

John
fowle
Newbie
Posts: 4
Thanks: 1
Registered: ‎19-01-2023

Re: Left with no broadband

It is a transfer

dvorak
Moderator
Moderator
Posts: 29,467
Thanks: 6,621
Fixes: 1,482
Registered: ‎11-01-2008

Re: Left with no broadband


Moderators Note


This topic has been moved from Full Fibre to My Order

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
jab1
Legend
Posts: 16,680
Thanks: 5,263
Fixes: 246
Registered: ‎24-02-2012

Re: Left with no broadband


@fowle wrote:

It is a transfer


OK - so just be patient, if nothing has changed by around 9M, post back.

Have you connected the Plusnet Hub, or are you using a third-party kit?

John
fowle
Newbie
Posts: 4
Thanks: 1
Registered: ‎19-01-2023

Re: Left with no broadband

Connected the plusnet hub and the light goes from green to orange

jab1
Legend
Posts: 16,680
Thanks: 5,263
Fixes: 246
Registered: ‎24-02-2012

Re: Left with no broadband

OK - leave that connected, wait - as advised earlier - and see what happens. If you are moving from a different ISP, there are changes required in the BTw/OR routing as well as the need for the PN systems.

John
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,896
Thanks: 409
Fixes: 91
Registered: ‎22-01-2018

Re: Left with no broadband

Hiya @flowle, 

 

The order is due to complete today and is on track. There will be a short downtime while the engineer swaps over your service. 

 

It will complete by midnight today. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
jab1
Legend
Posts: 16,680
Thanks: 5,263
Fixes: 246
Registered: ‎24-02-2012

Re: Left with no broadband

@SammyM - as I think I advised the OP earlier.😉

John
fowle
Newbie
Posts: 4
Thanks: 1
Registered: ‎19-01-2023

Re: Left with no broadband

@jab1 yes you did advise the same.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,896
Thanks: 409
Fixes: 91
Registered: ‎22-01-2018

Re: Left with no broadband

You did @jab1 Cheesy I was just being your backup haha

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team