Keep my phone number
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Keep my phone number
06-10-2019 10:42 PM
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Going through the online order I'm told our current phone service is incompatible and we'll be given a new number.
We'd be moving from TalkTalk .. can we keep our number?
(I've not ordered yet).
Thanks.
Re: Keep my phone number
06-10-2019 11:55 PM - edited 06-10-2019 11:56 PM
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Thanks for looking to join Plusnet.
If you can send me a PM with your landline phone number and full address I’ll be happy to run some checks to see if it’s possible for us to import it.
Re: Keep my phone number
07-10-2019 9:12 AM
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Hello, I'm interested in this as I'm also in the process of moving from TalkTalk to Plusnet. I was told my phone number was incompatible but not that I would receive a new landline number. Can you confirm this please?
Re: Keep my phone number
07-10-2019 9:17 AM
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Sorry, forget that – I've just found my plusnet webmail which confirms I will keep my number. So good luck with yours,!
Re: Keep my phone number
07-10-2019 11:00 AM
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Thanks for the message @jbainbridge I've just messaged you back now advising that it should be possible for us to retain your phone number as our checks show that we can import it.
Thanks for getting in touch @HelenF
Just to confirm I've checked this out and everything looks good for your phone number to transfer over on 15/10/19 with your broadband service activating on this day too. It can take anytime up to midnight for the orders to complete.
We'll email and text you once that's done and your broadband and phone services are ready to use.
Let us know how it goes and if there's anything else you'd need help with.
Re: Keep my phone number
26-10-2019 10:28 AM
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Just coming back to say our service transferred over last Thursday. For now I’ve just updated the credentials in our current router .. no one in the house has noticed any change!
Thank you!
Re: Keep my phone number
26-10-2019 5:08 PM
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