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Keep my old landline

jmufazzil003
Dabbler
Posts: 15
Registered: ‎29-01-2023

Keep my old landline

Hi,

I moved from Virgin Media through to Plusnet. My phone line has just come through and it’s an entirely different number. Is there anyway I can get the number ported over?

Thanks,

Jess
13 REPLIES 13
dvorak
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Re: Keep my old landline


Moderators Note


This topic has been moved from Home Phone to My Order

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csmith94
Plusnet Help Team
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Re: Keep my old landline

Hi there! 

 

Thanks for getting in touch, hope you're well 🙂

Sorry for the delayed response, we're really busy at the moment and taking longer than we'd like to get back to people. I'm also really sorry to hear that your number hasn't been ported over, do you know if this is still live with Virgin? 

 Curtis Smith
 Plusnet Help Team
jmufazzil003
Dabbler
Posts: 15
Registered: ‎29-01-2023

Re: Keep my old landline

No, it’s now disconnected with Virgin.
csmith94
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Re: Keep my old landline

Thanks for getting back to me and confirming that, there is a previous order that was initially rejected but hasn't fully closed down. Your number is associated with this order so I'm just getting Openreach to clear off anything open so this is released, I'll then be able to go ahead with a renumber for you. 

 

I'll check back on Tuesday and keep you updated. 

 Curtis Smith
 Plusnet Help Team
csmith94
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Re: Keep my old landline

Evening!

 

A quick update: the order has been fully closed down that I referenced before but the number is still showing active on the Openreach network. They're now working on getting this free for me to be able to do a renumber. I'm going to check back on it in a couple of days and will keep you updated. 

 Curtis Smith
 Plusnet Help Team
jmufazzil003
Dabbler
Posts: 15
Registered: ‎29-01-2023

Re: Keep my old landline

Thanks for the update. Look forward to hearing from you.
csmith94
Plusnet Help Team
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Re: Keep my old landline

Evening!

 

Hope you're having a good ole bank holiday weekend Smiley

 

I'm still battling for your number but the end does seem to be nigh. I'm looking at this becoming free on 10th so I'm going to keep an eye out and let you know when I've got your renumber order through. 

 Curtis Smith
 Plusnet Help Team
csmith94
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Re: Keep my old landline

@jmufazzil003 - Happy Easter! 

 

I've placed your renumber order now and this will completed within 24 hours. I'll check back tomorrow to make sure the order is complete and let you know Smiley 

 Curtis Smith
 Plusnet Help Team
jmufazzil003
Dabbler
Posts: 15
Registered: ‎29-01-2023

Re: Keep my old landline

Thanks and Happy Easter to you. Can I please check what number you are putting forward for the renumber?

I don’t want to put the number on a public forum.

Baldrick1
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Re: Keep my old landline

@jmufazzil003 

If you have a working phone then ring 17070 and it will tell you the currently allocated number.

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csmith94
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Re: Keep my old landline

@jmufazzil003 - I've just sent you a quick text to confirm the number. 

 Curtis Smith
 Plusnet Help Team
csmith94
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Re: Keep my old landline

@jmufazzil003 - Your renumber order has now completed and the landline number has been updated for you Smiley 

 Curtis Smith
 Plusnet Help Team
jmufazzil003
Dabbler
Posts: 15
Registered: ‎29-01-2023

Re: Keep my old landline

Just tested it and it works! Hurrah! Thanks very much.