Just signed up to Plusnet - now wishing I hadn't

[#1]

Placed an order with Plusnet on 24 October for unlimited broadband and phone.

Got an email on 29 October which stated :-

"We've found a potential problem on your telephone line.

We'll look into this and will be in contact with you shortly."

Since then nothing. Phoned today and was held in a queue and told it would take 60 minutes to be put through! I then tried a webchat and after typing in my problem i got this response :-

"Sorry a Plusnet chat agent isn’t available at the minute, please refresh the page to try again. Chat is available 7 days a week from 7.30am – 10pm."

What on earth is going on at Plusnet. Would i be better signing up to another provider with a better customer service?

How on earth do I get this resoved?

[#2]

@Peanuts

Post your problem to the "My Order" section of Community chat. One of the techies will almost certainly take it up for you and contact you in person.

[#3]

Thanks. I just done that now.

[#4]

PN do have niggles (no surprise there as it's BT owned) but if you give them a chance to get you sorted they're pretty decent.

We joined over a decade ago. I hated them. Everything was crippled - no p2p, FTP crawled etc etc. The only thing that worked was http traffic.

Anyhow.. we went with it (reluctantly).. things got better.. not had a problem for years now. The call centre is a pain to contact but the actual connection to the internet rarely gives us any hassle.

Think we've been with PN 12 years now...

[#5]

Moderators Note

This topic has been moved from Chat to My Orders