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Just ordered but can't log in...?

Posts: 1
Registered: ‎26-06-2018

Just ordered but can't log in...?

Evening! I'm sure that I placed an order for broadband last Friday, but the helpdesk had no record of an order and suggested it hadn't gone through. I thought it was a bit weird, but guessed I must have missed a final "Buy" button. So I've just placed a fresh order - using all the same details I had used before. This time it definitely seems to have gone through, but I opted to create a new plusnet email address, which I presume the order confirmation has gone to....


But when I try to log in to either the member centre or webmail, using either my username or the full email address (<name>@<username>, it says the credentials aren't recognised. 


I'm starting to think the web site thinks my orders are going through but they actually aren't. Anyone else seen anything like this?


Feel like I'm going mad...



Posts: 28,292
Thanks: 2,388
Fixes: 292
Registered: ‎14-04-2007

Re: Just ordered but can't log in...?

Moderator's note:

Topic moved from Broadband to My Order.

Customer and Forum Moderator. Windows 10 Firefox 68.0.2 (64-bit)

Life is tough enough without adding Linux into the mix.
Plusnet Help Team
Plusnet Help Team
Posts: 1,340
Thanks: 267
Fixes: 79
Registered: ‎26-03-2018

Re: Just ordered but can't log in...?

Hi @kevin1911,

I'm sorry to hear that you have experienced these issues when trying to place an order via our website. I'll check whether an account was created the second time that you placed your order. Please can you send me the account username via private message?

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team