Just ordered Fibre and Phone
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27-06-2017 2:36 PM - edited 27-06-2017 2:36 PM
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Hi
Placed an order yesterday for the 38/2 fibre and home phone.
I want to keep my phone number (currently supplied by BT/SSE and not virgin fyi) - will this be moved over?
As I am coming from Virgin Media, I have no connection active on this line. How long will it take to get fibre up and running?
So far there are no updates on the order.
Thanks
Fixed! Go to the fix.
Re: Just ordered Fibre and Phone
27-06-2017 4:14 PM
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Hi there,
It looks like we sent you an email this morning with the status of the order? You can view the service notice here. The transfer should complete on the 12th July.
Anoush
Re: Just ordered Fibre and Phone
27-06-2017 4:28 PM - edited 27-06-2017 4:37 PM
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sorry , I read the email, it says I can keep my number.
last question. email just mentions phone. Does it mean the fibre will go live on the 12th as well?
Re: Just ordered Fibre and Phone
27-06-2017 4:34 PM
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Re: Just ordered Fibre and Phone
27-06-2017 4:38 PM
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Thanks - is the fibre go live on the same date? as the mail just mentions home phone. thanks
Re: Just ordered Fibre and Phone
27-06-2017 4:54 PM
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Re: Just ordered Fibre and Phone
06-07-2017 2:59 PM
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Hi
Activation is in a weeks time, I just want to check and make sure that the router will be dispatched before then.
thanks
Re: Just ordered Fibre and Phone
06-07-2017 4:01 PM
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Re: Just ordered Fibre and Phone
06-07-2017 4:29 PM
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thank you!
Re: Just ordered Fibre and Phone
06-07-2017 5:24 PM
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Re: Just ordered Fibre and Phone
10-07-2017 11:06 AM
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Router received
Roll on activation on 13th!
Re: Just ordered Fibre and Phone
10-07-2017 12:09 PM
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Re: Just ordered Fibre and Phone
12-07-2017 3:05 PM
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Phone has been activated...now just waiting patiently for the fibre
Re: Just ordered Fibre and Phone
12-07-2017 3:27 PM
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Re: Just ordered Fibre and Phone
12-07-2017 3:30 PM
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Indeed!
One weird thing is that the Account Summary section says the order is 'complete' but the order tracking section says the fibre won't go live until the '13/07/2017'...
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