Just competed order online..application error

[#1]

I just completed a business broadband order including, booking 3 potential dates, first submitting an initial payment by debit card and adding direct debit details. After adding the dirct debit details I got an application error. There is also no further support available...online chat etc closed yet it says 24/7?? Not really impressed so far

[#2]

Do you have an ad-blocker or similar installed as they can interfere with Chat working?

[#3]

No it actually says on the website that chat is unavailable

[#4]

Image attached

[#5 · Accepted solution]

As a business customer the phone lines are available 24/7 and this is the number to call (you should get straight through)

• 0800 028 0282 (from within the UK)

The interesting part is that Business Chat isn't available even though residential chat is

[#6]

Thanks for that, got through to someone very quickly on that number which is great. Seems as though my application hasn't gone through which is somewhat frustrating.

[#7]

It's called Christmas/ New Year when most are on vacation