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Just checked my phone line and it's working 10 days before it should..

FIXED
rhymers
Newbie
Posts: 2
Registered: ‎10-08-2016

Just checked my phone line and it's working 10 days before it should..

Hi all,

 

While I'm on hold to customer services, I thought I'd see if anyone picks this up in the interim.

 

I was told that my line installation would happen on the 19th of this month. I noticed that the email I got from Plusnet mentioned a phone number, so I decided to ring it from my mobile - to my surprise there was a ringing.

 

Weird, I thought. So I decided to plug a phone into the wall and try again - it rang the phone. It also worked the other way and I could ring my mobile from the phone plugged into the wall.

 

Does this mean the line is ready to use? Also wondering about the money I paid for the installation fee as the Openreach engineer might not be needed.

 

 

All advice greatly appreciated.

 

Thanks.

3 REPLIES 3
BenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 541
Fixes: 20
Registered: ‎02-03-2015

Re: Just checked my phone line and it's working 10 days before it should..

Fix

Hi rhymers,

If you can private message me your Username I will take a look into this for you.

rhymers
Newbie
Posts: 2
Registered: ‎10-08-2016

Re: Just checked my phone line and it's working 10 days before it should..

Thanks, Ben. All sorted now, I think!

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,128
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Just checked my phone line and it's working 10 days before it should..

Glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team