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2 weeks ago
I was informed that we would be transferred from John Lewis to PlusNet on 28 Feb - we weren't.
We were then given the 07 March - nothing happened.
After numerous telephone calls and on line chat today (08 Mar) the telephone was moved over but not the broadband.
More telephone calls and dead end lines on being transferred nothing has happened.
We've now had 6 e-mails telling us that the 'Home phone' subscription is active. Nothing about the broadband.
John Lewis are still charging (at a higher rate) and PlusNet has double charged (we pre paid for the line rental for the year but PlusNet have also charged a monthly fee for it).
Just been transferred on the phone yet again and been waiting 40 minutes so far.
Total time trying to get this sorted out so far in excess of 12 hrs.
I can see that you have raised a formal complaint on your account and this will be picked up in the next 5 working days.