It's past my commitment date yet I still have no service

[#1]

I received notice that my home move has been ordered and that my commitment date was on the 16.11.20.

I have no service still and have had no update at all on what is going on. Can someone look into this?

[#2]

Update: My order number is as follows

Phone order: OR0000012760713

Fibre order: 4-847325657505