Issue with fibre broadband upgrade
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Issue with fibre broadband upgrade
19-06-2021 8:41 AM
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Hi there,
unsure of this is the right place to post but I’m having an issue with a scheduled upgrade. I was supposed to have been upgraded to fibre on the 18th. I have received my new router but I still haven’t had any notification or message from plusnet saying the switch has happened. So I’m still on slow internet. Is this a common occurrence a problem with my account’s scheduled upgrade?
Re: Issue with fibre broadband upgrade
19-06-2021 10:13 AM
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https://www.broadbandchecker.btwholesale.com/#/ADSL
Re: Issue with fibre broadband upgrade
19-06-2021 10:27 AM - edited 19-06-2021 10:28 AM
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and it will show any upgrade to your service and the date of completion.
It used to, but it doesnt show open orders any more!
@alpatyu77 the date you're given initially is the earliest possible date. Often this is delayed due Openreach engineer availability. However, the automated ordering system isn't good at notifying about the delay
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Issue with fibre broadband upgrade
19-06-2021 10:29 AM
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Ah okay that makes sense, any idea of how long a delay usually is?
Re: Issue with fibre broadband upgrade
19-06-2021 10:42 AM - edited 19-06-2021 10:42 AM
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Its usually just a few days, but its entirely dependent on engineer availability in your area
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Issue with fibre broadband upgrade
19-06-2021 12:04 PM
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I went from ADSL to fibre a few years ago, and it was three weeks before the switch took place. The Openreach engineer was delayed so could not attend our cabinet on the appointed day, and the next appointment was also cancelled. There was flooding in other areas so engineers were diverted to restore services there; this year Covid precautions don't make things any easier. These things happen and are beyond PNet's control. My ADSL worked perfectly until the changeover, which took place without me realising until I noticed things happening very quickly.
Re: Issue with fibre broadband upgrade
19-06-2021 1:12 PM
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This topic has been moved from Fibre Broadband to My Order.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Issue with fibre broadband upgrade
19-06-2021 2:55 PM
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Good afternoon @alpatyu77
Thanks for reaching out, just had a quick look into the account and can see that while we did request your FTTC broadband to go live on 18/06/2021, due to engineer availability, this has been pushed back to 21/06/2021. Please accept our apologies for any inconvenience caused here.
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