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Issue switching to another product

FIXED
estreitinho
Newbie
Posts: 3
Registered: ‎19-01-2021

Issue switching to another product

Hello!

 

A couple of weeks ago, i asked to switch from Unlimited Fibre to Unlimited Fibre Extra, and was notified that the switch would happen on January 8th.

 

However, it is now January 19th and i haven't seen the change take effect yet. Attached the message i get on the website.

 

Can anyone help?


Thanks,

Rob

3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 25,313
Thanks: 4,670
Fixes: 1,183
Registered: ‎11-01-2008

Re: Issue switching to another product


Moderators Note


This topic has been moved from ADSL Broadband to My Order

Customer / Moderator
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If it fixed it click 'This fixed my problem'
BadWolf24
Plusnet Help Team
Plusnet Help Team
Posts: 53
Thanks: 13
Fixes: 8
Registered: ‎01-12-2020

Re: Issue switching to another product

Fix

Hi @estreitinho. Thank you for posting. I'll send you an email from your account shortly with further information regarding this. Chris.

 Chris Fitzsimmons
 Plusnet Help Team
estreitinho
Newbie
Posts: 3
Registered: ‎19-01-2021

Re: Issue switching to another product

The switch has been done in the meantime. Thank you!