Is the Reward Card sent out automatically?

[#1]

When I signed up the customer services person said I'd be sent a Reward Card email as soon as my service goes live.  No email yet.

Is the email something that is sent out automatically or do I have to request it?

[#2]

@WTAF  You should get an email asking you to confirm your details within 14 days once the form is filled in and confirmed you are supposed to get a card within 30 days. (I got mine on the 28 day! )

Do check the email has not ended up in the Spam/junk folder, apparently this has happened to a few people in the past.  It will come from purecard.