Is the £75 mastercard offer a scam?
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- Re: Is the £75 mastercard offer a scam?
09-06-2021 10:47 AM
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I moved to Plusnet on 17th March via a Money Saving Expert link offering a £75 pre-loaded Mastercard as long as you signed up by 18th March. To switch, as I was still in contract, I had to pay off the remainder of my contract with Sky but it still made financial sense. However, more than 2 months after I was connected, I haven't received the £75 which was supposed to be sent directly within 45 days. I've phoned Plusnet three times and had different answers each time as to why I haven't received anything. Now they're saying they can't see anything on my account to show that's how I signed up - and yet I have the chat transcript from the online conversation that I had with one of their staff who helped me get the account set up and sent me the offer link. I am wondering if anyone has had the same problem and how they resolved it? Is it worth going to the Ombudsman?
Fixed! Go to the fix.
Re: Is the £75 mastercard offer a scam?
09-06-2021 2:13 PM
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09-06-2021 5:57 PM
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Hi @CD500,
I'm sorry to hear about your experience. Please could you send us a private message with a screenshot of that chat you had before signing up so that we can review this case further?
Hi @Debra1,
I'm sorry to hear about this. I've reviewed your account this afternoon and raised a response via a support ticket, which can be accessed here.
Re: Is the £75 mastercard offer a scam?
09-06-2021 7:07 PM
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Is there a way of forwarding the email of the transcript to you? Screenshots are going to take a long time because the conversation is long and my phone can only see a few lines at a time! Also have no idea how to send a private message?
Thanks
C
Re: Is the £75 mastercard offer a scam?
09-06-2021 7:15 PM
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Hi @CD500,
If you could copy and paste it over onto a Private Message to me that should be fine
Re: Is the £75 mastercard offer a scam?
09-06-2021 10:18 PM - edited 09-06-2021 10:19 PM
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@CD500 Click on the username you want to send a PM to and then on the right hand side in the contact me section click on send Private Message.
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