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Is my personal data secure within Plusnet?

Rhedeg
Newbie
Posts: 4
Thanks: 1
Registered: a week ago

Is my personal data secure within Plusnet?

I placed an order with Plusnet yesterday, making a payment with a never-before-used credit card.

Within 24 hours, 6 transactions were placed on the card.

Can Plusnet confirm that their staff are not responsible?

Is there a Fraud Department who would look into this?

Have any other recent customers experienced this, had their suspicions but ultimately not been able to point the finger?

6 REPLIES
Community Veteran
Posts: 7,912
Thanks: 593
Fixes: 8
Registered: 02-08-2007

Re: Is my personal data secure within Plusnet?

I do not recall anyone else having this issue.

I think your first stop is to contact the card company asap as they may be in a better position to answer your query.

In any event the card will have to be blocked and a new card issued, after that inform PN the card has been blocked

Rhedeg
Newbie
Posts: 4
Thanks: 1
Registered: a week ago

Re: Is my personal data secure within Plusnet?

Card company and Police advised.

Fortunately I'm being reimbursed so I am not out of pocket.

I can't escape the though that a member of staff is responsible (the card has sat unused in my wallet since issue until yesterday) and has other of my personal data to abuse.

Whoever decided on a shopping spree with my card is clearly an idiot as they placed an order with Netflix and Sports Direct - one will give their IP address, the other their postal address!

 

 

rongtw
Seasoned Hero
Posts: 6,325
Thanks: 1,154
Fixes: 11
Registered: 01-12-2010

Re: Is my personal data secure within Plusnet?

One thing i would ask in the first place ,, is you PC secure ?

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
Posts: 4,757
Thanks: 1,048
Fixes: 27
Registered: 16-10-2014

Re: Is my personal data secure within Plusnet?

@Rhedeg, you don't have to answer (obviously) but was the card in question an MBNA one?

Rhedeg
Newbie
Posts: 4
Thanks: 1
Registered: a week ago

Re: Is my personal data secure within Plusnet?

No it wasn't MBNA

Rhedeg
Newbie
Posts: 4
Thanks: 1
Registered: a week ago

Re: Is my personal data secure within Plusnet?

Yes, my PC is secure.