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Is it possible to cancel? (ordered 2nd Dec, not heard anything)

Newbie
Posts: 2
Registered: 4 weeks ago

Is it possible to cancel? (ordered 2nd Dec, not heard anything)

Hi,

Just looking for some advice .. human contact..  anything .. Wink

Decided to leave TalkTalk at end of contract (mid Dec) so signed up to Plusnet on 2nd December.

I can see I am not alone in this, but I have heard absolutely nothing from Plusnet since other than initial £24.99 payment taken.

I've checked the section where I can view 'questions' for last 30 day on my account to see if progress - there is no service related activity  noted.

I'm now outside the 15 day cooling period so I wonder if anyone / staff on here might be able to advise whether I should grit teeth and bear it out, or cut losses, and try to cancel, incur some charges and  instead instruct Talk Talk to continue service.

(TT dont yet seem to have note that Plusnet are supposed to be taking over).

 

Will that work?

How do I even cancel when there seems to be no way to contact Plusnet?

Cant help wishing that I had never bothered.

 

I know Covid has caused problems for many businesses, but for a Comms company to not be able to arrange for home-working staff to answer the phone (recorded message saying 'try tomorrow) is a little bizarre. and very frustrating.

 

Any advice, or experiences where it eventually works out - or doesn't, would be appreciated.

 

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 22
Thanks: 5
Fixes: 3
Registered: ‎01-12-2020

Re: Is it possible to cancel? (ordered 2nd Dec, not heard anything)

Hi @sjd63.

 

I'm sorry to read about the issues you've been having. I'll send you an email and text from your account which you can reply to. I'll be able to help you more there.

 

Thanks, Chris

 Chris Fitzsimmons
 Plusnet Help Team
Newbie
Posts: 2
Registered: 4 weeks ago

Re: Is it possible to cancel? (ordered 2nd Dec, not heard anything)

Hi Chris,

I appreciated the txt's and for your assistance with this today.

many thanks, Simon

 

Plusnet Help Team
Plusnet Help Team
Posts: 22
Thanks: 5
Fixes: 3
Registered: ‎01-12-2020

Re: Is it possible to cancel? (ordered 2nd Dec, not heard anything)

Hi Simon. Not a problem, whatsoever. I'll keep you updated as promised. Chris.

 Chris Fitzsimmons
 Plusnet Help Team