Interrupted service when moving home?
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14-09-2020 11:15 AM
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Hello
I am moving into my new home on November 2nd, and want to ensure that I keep my phone number and to ensure there is no service interruption as I am working from home.
Is this possible?
Fixed! Go to the fix.
Re: Interrupted service when moving home?
16-09-2020 6:08 PM
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Thanks for your time on the phone @nollag2006 I've dropped a support ticket on your account Here following our conversation sending you an email with the details. I plan to follow things up with you tomorrow as discussed and a colleague should be calling you back to move your services back to your new address soon.
Re: Interrupted service when moving home?
13-10-2020 9:09 AM
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Re: Interrupted service when moving home?
13-10-2020 10:20 AM
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@nollag2006 I don't think it is possible for a single account to be active at 2 different addresses to provide the overlap you would like, so you will have a problem trying to achieve that. Have you considered a mobile internet connection as a temporary solution during the move?
13-10-2020 1:03 PM
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Thanks for your time on the phone @nollag2006
I've arranged this for you now and I've dropped you an email following our conversation.
Let me know if there are any further developments.
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