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Internet not turning on

Aljmuir
Newbie
Posts: 3
Registered: ‎04-08-2020

Internet not turning on

I have received my confirmation email, gone through all the steps on the Plusnet video and restarted it but the internet light is not turning on. Power, broadband and WiFi are all showing green. Tried to call but the automated voice message says that they aren't accepting more calls because of the high volume. Would appreciate help, thank you.
2 REPLIES 2
Aljmuir
Newbie
Posts: 3
Registered: ‎04-08-2020

Re: Internet not turning on

I have received a new router and still do not have internet.
Mav
Moderator
Moderator
Posts: 21,655
Thanks: 4,453
Fixes: 504
Registered: ‎06-04-2007

Re: Internet not turning on

Moderator's note(s):

Thread moved from My Router to My Order.

Forum Moderator and Customer
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