On the 24th of September, I put in a request to move (and upgrade) my Plusnet internet service to a new home address on the 16th of this month (October). On the 1st of this month I put in a new request to change the date from the 16th to the 19th.
The day after the request to change the connection date, the internet stopped working completely at my current address, and as I'm working online from home this is exactly the situation I was trying to avoid. I manged to get through to Customer Services on the 5th of this month to report the disconnection, and was assured during the conversation and via email that I would be reconnected by the Friday of that week (9th). I was not reconnected, and as of the 5th I have been unable to get through to anyone in Customer Services (apart from one operative who told me his system had a fault and would pass me on to someone else, promptly putting me back on hold after 55 minutes waiting to talk to him. I hung up after another 20 minutes).
Anyone else been in a similar situation? The last two weeks have been unbelievably stressful and I'm now increasingly doubtful that I'll actually be connected at my new address on the 19th, and it's essential that I can work from home.
Is there any other way to contact these people other than the useless time-wasting customer phone line?
