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Installation line charge

FIXED
elvirajose
Newbie
Posts: 4
Thanks: 1
Registered: ‎11-10-2017

Installation line charge

Hello,

 

 

We ordered the 38MB Plusnet Unlimited Fibre Broadband & Phone Line deal last week and they charged us the Installation Line Charge (49.99£).

 

A few days ago we received a text message from Plusnet saying "Plusnet - I've looked through your orders and I can see that there is a stopped line available at your property".

 

We were wondering if the Installation Line Charge is still applicable, as the line just need an activation, and a installation of a new phone line is not required.

 

Kind Regards,

Jose Cano.

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 2,168
Thanks: 3,635
Fixes: 68
Registered: ‎29-09-2011

Re: Installation line charge

Fix

elvirajose wrote:

We were wondering if the Installation Line Charge is still applicable, as the line just need an activation, and a installation of a new phone line is not required.

 

Hi @elvirajose and welcome to the forums. if the new line install isn't required we'd not charge you that payment. I'll update the ticket on your account with the specifics.

 

Thanks. 

 Jono H
 Plusnet Community Manager
elvirajose
Newbie
Posts: 4
Thanks: 1
Registered: ‎11-10-2017

Re: Installation line charge

Thank you very much, really appreciate it

Plusnet Help Team
Plusnet Help Team
Posts: 9,246
Thanks: 2,933
Fixes: 464
Registered: ‎21-04-2017

Re: Installation line charge

No problems. I'm placing your orders now and I'll update your ticket in a few moments. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team