Installation line charge

[#1]

Hello,

We ordered the 38MB Plusnet Unlimited Fibre Broadband & Phone Line deal last week and they charged us the Installation Line Charge (49.99£).

A few days ago we received a text message from Plusnet saying "Plusnet - I've looked through your orders and I can see that there is a stopped line available at your property".

We were wondering if the Installation Line Charge is still applicable, as the line just need an activation, and a installation of a new phone line is not required.

Kind Regards,

Jose Cano.

[#2 · Accepted solution]

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@elvirajose wrote:

We were wondering if the Installation Line Charge is still applicable, as the line just need an activation, and a installation of a new phone line is not required.

Hi @elvirajose and welcome to the forums. if the new line install isn't required we'd not charge you that payment. I'll update the ticket on your account with the specifics.

Thanks. 

[#3]

Thank you very much, really appreciate it

[#4]

No problems. I'm placing your orders now and I'll update your ticket in a few moments.