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Installation date

Andrewdarcy88
Hooked
Posts: 5
Registered: 25-01-2017

Installation date

Is it possible to check in every few days to check if there have been any installion date cancellations ? My date for installation is the 21st Feb and this is a long way away and hoping to get set up sooner.
8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 105
Fixes: 32
Registered: 27-04-2007

Re: Installation date

Hi there and welcome aboard,

 

I don't see why not, I can do that for you. I'm unsure where that date has come from as we haven't placed the orders for phone and broadband yet.

 

I'll make sure that gets done today so I'll keep you posted.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Andrewdarcy88
Hooked
Posts: 5
Registered: 25-01-2017

Re: Installation date

It tells me on my plus net welcome email that is set for the 21st Feb PM
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 105
Fixes: 32
Registered: 27-04-2007

Re: Installation date

I've just placed your orders and the good news is I was able to book an appointment for between 08:00 and 13:00 on 6/2/17

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 105
Fixes: 32
Registered: 27-04-2007

Re: Installation date

@Andrewdarcy88

Tagging you as you to make sure you've seen my update as we posted replies at more or less the same time.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Andrewdarcy88
Hooked
Posts: 5
Registered: 25-01-2017

Re: Installation date

Will I receive an email stating that this is my new date for installation?
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 105
Fixes: 32
Registered: 27-04-2007

Re: Installation date

I added an update confirming the date on ticket 142559659 for you which you should have received an email notification for.

Otherwise you can view it from this link: https://www.plus.net/wizard/?p=view_question&id=142559659

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Andrewdarcy88
Hooked
Posts: 5
Registered: 25-01-2017

Re: Installation date

I recently received this email saying there was no order for my broadband attached image of it, what does this mean ?

Thanks
Andrew

Moderator's note by Mike (Mav): Email address removed from attachment in a public forum.

Andrewdarcy88
Hooked
Posts: 5
Registered: 25-01-2017

Re: Installation date

@adamwalker email I received, image attached what does this mean ?